Improving Parts & Service in Your Dealership

April 20th, 2016 by Kris Denos

ComplexGears.jpgYour dealership, large or small, is complex and has many moving pieces that all need to be tracked, managed, monitored, and reported on. The DMS has to handle that complexity and simplify it as much as possible. There is a significant challenge in simply keeping track of everything you do in your business. That is where many dealer management systems will fall short.

Make Life Easier in Sales and F&I

April 18th, 2016 Kris Denos

OpenRoad.jpgWhen people outside the industry ask me what CDK Global does I usually try to tell them that, in a nutshell, we provide software for dealers to run their entire business. From retail sales at the counter to accounting in the back office and everything in between, our software takes care of it. In reality, that is a huge understatement because our company does so much more.

Custom Reports - A Powerful Tool for Driving Results

April 18th, 2016 Paula Crosbie

DOCReport.jpgOne of the most powerful tools in LighspeedEVO are the advanced reporting capabilities. Custom reporting has been developed to help Lightspeed users obtain key data, metrics, and information about their dealership from each department. This data syncs between departments inside the dealer management system (DMS). Owners and managers can use this data to see deeper into their business and gain insight.

Become a Championship Team

April 15th, 2016 Chris Hauck

BecomeChampion.jpgMarch Madness. The Big Dance. Everyone loves it. During the season, 300 plus teams complete to be in the top 68 to make the tournament. When the final 68 get in, it’s one of the most intriguing events in the United States. Why? Because we love the Cinderella. The team that is relatively unheard of or has the revenue budget that is 1/20th of the larger schools, but they manage to upset the Goliath.

Get the Most Out of Every Customer

April 12th, 2016 Rob Grant

MultipleCarColors.jpgIn a previous blog post I suggested that a key to being a successful salesperson is knowing your customer. So let me pose a question: have you ever thought about what the color of your customer’s car/truck can tell you about their buying habits? Knowing the color of your customer’s car can tell you a lot about them. What are they motivated by? What set of emotions can you target as you present your products and services?

It's More Than Just a Job

March 24th, 2016 Hal Ethington

WashBike.jpgYou run a business. Perhaps you got into it as a hobby, or to support your family, or to work with your family and hand the business over to your kids someday. Whatever the reason, you have employees counting on the job you've given them for income and security. Often, we forget that the job we provide is just a stepping stone to the great future they have in store for themselves. Let me tell you about such an experience.

The Road to Credit Card Security

March 1st, 2016 Lisa Plaggemier

EMVreader.jpgIn the months leading up to the October 1, 2015 “deadline” for converting to chip-enabled credit cards, consumers generally welcomed and prepared for the change as it promised more secure in-store transactions and less chance of fraudulent card copying. For business owners, however, the daunting task of conversion exuded all the charm of a tax audit.

Service Connect: Lightspeed Support at Your Fingertips

February 17th, 2016 Gen Miner

ServiceConnectOptions.jpgService Connect offers many different ways to get support when you have a question about Lightspeed. Did you know that you can chat one-on-one with one of our Support associates, right in Service Connect? You can also send an email if you don’t want to wait on the phone. Service Connect also offers a comprehensive knowledge search, giving you access to help documents that can be printed if needed.

Create a Winning Culture in Your Dealership

February 8th, 2016 Kris Denos

SetAnExample.jpgYears ago I had the unfortunate experience of coaching a basketball team that was way out of their league. Mistakenly, we had signed up for an elite league where only a few of our players were capable of competing at that level. As optimistic and determined as I was, we lost every game. It didn’t take long before the players realized what was going on.  It became about enduring to the end of the game rather than trying to win.

You Have The Customer Talking...Now What?

February 5th, 2016 Rob Grant

talking_to_customer.jpgI recently attended my son's first little league basketball game. As I sat and watched I was intently looking for ways that I could offer him some additional instruction. It was apparent he wasn’t alone in his new found love for basketball. Many of the kids ran up and down the court excited and calling for the ball. When someone passed them the ball they then froze… now what!? Let's liken this to your business.